FAQ

GENERAL INQUIRIES

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SHIPPING

ORDERS ARE SHIPPED TYPICALLY WITHIN 2-3 DAYS AFTER THEY ARE PLACED. DOMESTIC ORDERS ARE SHIPPED VIA USPS. YOUR ORDER WILL ARRIVE WITHIN THE ESTIMATED DELIVERY TIME PROVIDED TO YOU AT CHECKOUT DEPENDING ON YOUR SELECTED SHIPPING METHOD. INTERNATIONAL ORDERS ARE SHIPPED VIA DHL EXPRESS OR USPS. YOUR ORDER WILL ARRIVE WITHIN THE ESTIMATED DELIVERY TIME PROVIDED TO YOU AT CHECKOUT DEPENDING ON YOUR SELECTED SHIPPING METHOD. FOR MADE-TO-ORDER GOODS OR FRAMED GOODS PLEASE ALLOW 2 TO 3 WEEKS FOR SHIPMENT.

UNFORTUNATELY, ONCE YOUR ORDER HAS SHIPPED, SECRET BASE CANNOT BE HELD RESPONSIBLE FOR STOLEN OR LOST PACKAGES WHEN THE USPS OR DHL EXPRESS TRACKING SYSTEM SHOWS THAT THE PACKAGE WAS DELIVERED. 

RETURNS

WE HOPE YOU ENJOY YOUR NEW ITEM

IF YOU ARE DISSATISFIED IN ANY WAY, WE WILL GLADLY ACCEPT RETURNS* ON FULL PRICE ITEMS WHEN POSTMARKED WITHIN 15 DAYS OF ORDER DATE. THE RETURNED MERCHANDISE MUST BE FREE FROM WEAR, STAINS, ODOR OR ANY CONDITION THAT WOULD PREVENT THEM FROM BEING SOLD AS NEW. WE RESERVE THE RIGHT TO DENY ANY RETURN. RETURNED ITEMS MUST HAVE THE ORIGINAL TAGS ATTACHED AND MUST BE ACCOMPANIED WITH A COPY OF THE RECEIPT. REFUNDS ARE CREDITED TO THE ORIGINAL FORM OF PAYMENT MINUS THE COST OF SHIPPING.

UNFORTUNATELY WE ARE UNABLE TO PROVIDE ONLINE EXCHANGES EXCEPT IN THE INSTANCE YOU'VE RECEIVED AN ITEM DIFFERENT FROM THAT WHICH YOU ORDERED. IF YOU WISH TO MAKE AN EXCHANGE, WE ASK THAT YOU RETURN THE ORIGINAL ITEM FOR A REFUND AND PURCHASE THE DESIRED ITEM THROUGH THE WEBSITE AS A SEPARATE TRANSACTION.

*SALE ITEMS, DISCOUNTED ITEMS, VINTAGE PIECES, JEWELRY, FRAMED ARTWORK, FRAGRANCE AND APOTHECARY ARE FINAL SALE AND INELIGIBLE FOR RETURN.

DISCOUNTS & COUPONS

PLEASE NOTE THAT WHILE MULTIPLE ONLINE DISCOUNT CODES OR COUPONS MAY BE "ACTIVE" AT ANY GIVEN TIME, YOU CAN ONLY APPLY ONE DISCOUNT TO ANY GIVEN ORDER. UNFORTUNATELY, WE CANNOT RETROACTIVELY APPLY ADDITIONAL ONLINE DISCOUNT CODES OR COUPONS THAT BECOME AVAILABLE AFTER YOUR ORDER HAS BEEN SHIPPED.

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